Cancellation policy & cancellation form
Withdrawal policy & withdrawal form
Please note that your bed is handmade by us individually for you in our manufactory in Hesse and therefore a return due to displeasure and / or a return (if the bed cannot be delivered due to structural obstacles when carrying it to the point of use) are excluded! For this reason, we generally do not keep any goods in stock, but produce every single bed & every single mattress according to the customer's order, with the composition / selection you require NEW. Each individual bed is therefore unique!
See also in the following text of the cancellation policy, point "Exclusion or premature expiry of the right of withdrawal")
We would therefore like to ask you to contact us within the first 3 working days after placing your order if you see / suspect problems with delivery and carrying through the staircase / elevator / apartment etc. to get your bed.
After this 3-day period, it is no longer possible to change and/or cancel your online order!
"We are legally obliged to inform you of the following information."
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (Bolat Home Design, Oderstraße 20 A, 63452 Hanau, Deutschland, Tel.: +49 0 6181 - 954 0 335, E-Mail: [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately in their original packaging / unused and in any case within fourteen days of the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 100 euros for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive (combination of fabric type, fabric color and size) or which are clearly tailored to the personal needs of the consumer. The right of withdrawal also does not apply to contracts for the delivery of products that are not suitable for return after removal of the seal or packaging for reasons of health or hygiene protection. We therefore recommend that you test and inspect the unpackaged variants of the products from the showroom exhibition (such as cushions, blankets, covers) in our store before purchasing from the online store.
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Associated/financed transactions
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are also entitled to a right of withdrawal for this.
B. Withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To
Balat Home Design
Oderstraße 20 A
63452 Hanau
Germany
Email: [email protected]
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name des/der Verbraucher(s)
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Anschrift des/der Verbraucher(s)
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Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
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Datum
(*) Unzutreffendes streichen